We have a 30-day return policy, which means you have 30 days from the date you receive your order, to return an item and request a refund. 

To be eligible for a return, the item you wish to return must be:

• in the same condition that you received it; unused and undamaged.
• in its original resellable packaging.
• all hardware and instruction manuals must be included.

We do not accept the following items as returns:

• Made-to-Order Products; Battery and Inverter Cables, ROLEF Bug Screens.
• Interior Upholstery Products; Marathon Tweed & Marathon Tweed Plus Fabric, Landau Foam, and 3M90 Adhesive Spray. 

You are responsible for organizing and covering the cost of the return shipping. In addition, all returns are subject to an $80 restocking fee per item. The restocking fee covers our original processing and shipping costs for your order.

If your item is eligible for a refund, please ship your return to:
Curious Campervans
238 Hastings Ave
Penticton, BC, V2A 2V6
Canada

Once you’ve shipped your return, please send us an email to support@curiouscampervans.com with your Order # and tracking information.

We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded via your original payment method, minus the $80 restocking fee. Please note that it can often take several business days for your bank or credit card company to process and post the refund to your account. 

Exchanges

If you would like to exchange an item, please check that your item meets the criteria for a return, and follow the return instructions above. You can then place a new order.

Received the Wrong Item

If you have received the wrong item, please contact us so we can make it right!

Onward Package Protection - Loss, Damage, or Theft

Curious Campervans is proud to partner with Onward, the leader in package protection and tracking solutions. By selecting Onward Protection at checkout, your order will be protected from loss, damage, or theft as long as claims are made within their specified timeframes. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Onward and receive a replacement or be reimbursed. For more information about what Onward Protection covers, click here.

Purchased Onward Protection and need to file a shipping issue? File here.

Please note that if Onward Protection is not purchased upon checkout, it cannot be added to your order after the fact.

If your order is not protected by Onward and your shipment is lost, damaged during shipping, or stolen, Curious Campervans is not responsible for a refund or a replacement.

Manufacturer Defects and Warranties

Please inspect your order upon arrival and contact us immediately if the item you received is defective or appears to have been damaged in the manufacturing process. We will contact the appropriate supplier to resolve the issue.

If you have any other questions, please reach out to us at support@curiouscampervans.com.