Frequently Asked Questions

SHOPPING FAQ

How Fast Will I Receive my Order?

Your order will be packed and sent out within 2 business days of placing your order. Orders go out on Monday, Wednesday, and Friday mornings.

Estimated delivery times are 4-5 days in Western Canada, and 7-10 days to Eastern Canada and United States. If you want to receive your order sooner, please send us an email us at hello@curiouscampervans.com and we can give you a quote on expedited shipping. 

I Pre-Ordered Something. Now What?

Check the product description for estimated shipping times. Once your order is packaged and ready to go, you will receive a tracking number via email. 

I Need to Return Something I Purhcased

We are sorry it didn't work out this time! Please send us an email at hello@curiouscampervans.com with your Order # and we will facilitate a return for you.

Item must be unused, in re-sellable condition. You are responsible for return shipping costs. 

The Item I Want is Out of Stock

Sign up for our emails to be notified once inventory is restocked. We usually open up pre-orders shortly before restocking as well. 

Can I Skip Delivery and Pick Up My Order?

Yes! Choose "local pickup" at checkout and use code PICKUP for 10% off your order.

Do You Ship Internationally?

Currently we only ship within Canada and to the Continental USA. 

If you want to order from somewhere further abroad, shoot us an email at hello@curiouscampervans.com and we can get you a quote. 

My Order Says it Shipped, but I never Received it

Please send us an email at hello@curiouscampervans.com with your Order # and Tracking Number and we will investigate. 

If your order gets lost in the mail, don't worry. We will ship a replacement ASAP!

My Order Arrived - But it's Damaged

Please email us at hello@curiouscampervans.com with your Order # and photos of the damaged goods, and we will submit a claim with the shipping company. They will come collect the damaged parcel, and we will ship you a new one STAT!

Do You Offer Discounts to Other Van Upfitters?

Yes! We have quantity-based discounts available for upfitters. Please email us at hello@curiouscampervans.com with your company info, products your interseted in, and estimated order quantities. 

Do You Offer Discounts to the Rest of Us?

Subscribe to our emails for seasonal sales and special discounts!

CONVERSIONS FAQ

What van types do you convert?

We work exclusively on high roof Ford Transit, Mercedes Sprinter, and RAM Promaster vans. 

Is the van inlcuded in your conversion pricing? Do you offer any financing?

Our prices are for the conversion only - you must purchase the vehicle separately. Unfortunately we don't offer any financing at this time. 

Do you offer partial conversions?

Yes! We can help with any portion of your van conversion, while letting you take the reigns on the parts you want to build out yourself. Shoot us an email and we can work something out. 

How long does a conversion take?

Our full conversions currently take between 2.5-3.5 months from empty cargo van to full blown adventure-mobile, depending on complexity of your build. 

Do you offer any warranty?

We offer a one-year warranty beginning on the day you pick up your converted van from our workshop. We will also provide you with all manufactuers warranties for the parts and components used in your conversion.

Can I come by and visit the shop?

Please shoot us an email at hello@curiouscampervans.com to book a time to come see us in person and tour any vans we have on the lot.