Frequently Asked Questions

Shopping

We ship orders out with UPS and Purolator every day, Monday-Friday. In-stock items will be sent out the business day following your order confirmation.

Please refer to the product description for time estimates on pre-order items.

Estimated delivery times are 4-5 days in Western Canada, and 7-10 days to Eastern Canada and United States. If you want to receive your order sooner, please send us an email us at hello@curiouscampervans.com and we can give you a quote on expedited shipping. 

Please note that lithium batteries can be sent by ground only - due to shipping restrictions, we are unable to expedite battery shipments.

Check the product description for estimated shipping times. Once your order is packaged and ready to go, you will receive a tracking number via email. 

We are sorry it didn't work out this time! Please send us an email at hello@curiouscampervans.com with your Order # and we will facilitate a return for you.

Item must be unused, in re-sellable condition. You are responsible for return shipping costs. 

Sign up for our emails to be notified once inventory is restocked. We usually open up pre-orders shortly before restocking as well. 

Yes! Choose "local pickup" at checkout and use code PICKUP for 10% off your order.

Currently we only ship within Canada and to the Continental USA. 

If you want to order from somewhere further abroad, shoot us an email at hello@curiouscampervans.com and we can get you a quote. 

Please send us an email at hello@curiouscampervans.com with your Order # and Tracking Number and we will investigate. 

If your order gets lost in the mail, don't worry. We will ship a replacement ASAP!

Please email us at hello@curiouscampervans.com with your Order # and photos of the damaged goods, and we will submit a claim with the shipping company. They will come collect the damaged parcel, and we will ship you a new one STAT!

Yes! We have quantity-based discounts available for upfitters. Please email us at hello@curiouscampervans.com with your company info, products your interseted in, and estimated order quantities. 

Subscribe to our emails for seasonal sales and special discounts!

Conversions

We work exclusively on high roof Ford Transit, Mercedes Sprinter, and RAM Promaster vans.

Our prices are for the conversion only - you must purchase the vehicle separately. Unfortunately we don't offer any financing at this time. 

Yes! We can help with any portion of your van conversion, while letting you take the reigns on the parts you want to build out yourself. Shoot us an email and we can work something out. 

Our full conversions currently take between 2.5-3.5 months from empty cargo van to full blown adventure-mobile, depending on complexity of your build. 

We offer a one-year warranty beginning on the day you pick up your converted van from our workshop. We will also provide you with all manufactuers warranties for the parts and components used in your conversion.

Please shoot us an email at hello@curiouscampervans.com to book a time to come see us in person and tour any vans we have on the lot.